Outlook exchange connected but not updating
Yes, although Jazz HR does not guarantee support on every hosted platform due to the large number of configurations and options that exist.
Most commonly used providers of hosted Exchange, including Rackspace, work with Jazz HR.
There are unfortunately too many variables— including Active Directory group policies, network configurations, firewall settings, etc.—that are outside of Jazz HR's control and may affect your ability to successfully utilize the integration.
The minimum supported version is Exchange 2013 server with Exchange Web Services configured.
You can enable logging by checking Window First, Exchange reports version 8.3.297.0 which corresponds with Exchange 2007 SP3 RU9 (EWS can report slightly different version than actual version), so something else was wrong while that’s well above Exchange 2007 SP1 RU4.
2013-01-24 .355,0x FFFFFFFF, Outlook Exchange Web Services, Info,"EWS: Sending request on connection=0x7dc89be8, URL=/EWS/Exchange.asmx, Soap Action="" Folder Items""" 2013-01-24 .358,0x FFFFFFFF, Outlook Exchange Web Services, Info, EWS: Received response on connection=0x7d31dae8; status=500 ..
If you are unsure, please contact your systems administrator for clarification.
To test if EWS is accessible and configured, use the Microsoft Remote Connectivity Analyzer.
Once confirmed: If you're unable to connect via the above process (which may happen due to a number of IT factors), try manually entering your Exchange server settings.
Note that you may need to contact your IT team for assistance on what to enter or select for any of the following: Due to the numerous configurations and organization of Exchange Server and Outlook 365, Jazz HR will attempt to support the Exchange calendar integration at best effort.
Note that Outlook 2011 requires Exchange Server 2007 SP1 Update Rollup 4 or later.” However, that couldn’t be right because that user claimed to be running a higher version of Exchange 2007.
After manually entering the server name, a connection could be established and an initial download of folders and contents took place.
This functionality is available in Exchange implementations running version 2013-2016.